Customer Service

[vc_row css=».vc_custom_1552463309816{padding-bottom: 50px !important;}»][vc_column width=»1/6″][/vc_column][vc_column width=»2/3″][cws_sc_text subtitle=»» title=»Customer Service» customize_align=»1″ module_alignment=»center» customize_size=»1″ title_size=»24px» title_lh=»31px» title_margins=»» content_size=»15px» content_lh=»23px» custom_styles=».vc_custom_1552917494000{padding-bottom: 20px !important;}»]

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

[/cws_sc_text][cws_sc_service icon_lib=»cws_flaticons» icon_cws_flaticons=»flaticon-165″ title=»SHIPPING TIMES AND COSTS»]

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

[/cws_sc_service][cws_sc_service icon_lib=»cws_flaticons» icon_cws_flaticons=»flaticon-255″ title=»PAYMENT METHODS» custom_styles=».vc_custom_1552917413999{padding-top: 40px !important;}»]Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.
    Your account will be charged once the order is completed. To register for a PayPal account, visit the website

[/cws_sc_service][cws_sc_service icon_lib=»cws_flaticons» icon_cws_flaticons=»flaticon-096″ title=»EXCHANGES, RETURNS AND REFUNDS» custom_styles=».vc_custom_1552917456652{padding-top: 40px !important;}»]Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.[/cws_sc_service][/vc_column][vc_column width=»1/6″][/vc_column][/vc_row]